Effective Date: April 11, 2025

Welcome to Hridaya (https://the-hridaya.com)!
These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using any part of our platform, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Information

Hridaya offers handcrafted, organic cow dung-based lifestyle products and wellness consultation services rooted in ancient traditions. Our mission is to promote sustainable living and holistic well-being through authentic and nature-inspired solutions.

2. Use of Website

• Website: https://the-hridaya.com
• You must be 18 years or older or access the site under the supervision of a guardian.
• You agree not to misuse our site or interfere with its functionality.
• All content, including images, texts, videos, and logos, is owned by Hridaya and protected by applicable laws. You may not reproduce or distribute any content without written consent.

3. Product Information

• All Hridaya products are handcrafted using natural and organic materials, especially cow dung.
• As every product is handmade, slight variations in shape, size, texture, and color are expected and considered part of their uniqueness.
• Product descriptions and visuals are for guidance only and may change based on availability or improvements.

4. Consultation Services

• Consultation services are wellness-focused and do not substitute professional medical care.
• Consultations are conducted by certified experts.
• All bookings are subject to confirmation after successful payment.

5. Payment & Pricing

• Prices are displayed in INR and include all applicable taxes unless mentioned otherwise.
• Hridaya reserves the right to modify prices or discontinue services/products without prior notice.
• Payments are processed securely through trusted third-party gateways.

6. Shipping & Delivery

• Details on our shipping timelines and process are available here:
  🔗 Shipping Policy
• Orders are typically processed and dispatched within a defined timeline, but delays may occur due to logistics or force majeure.

7. Returns & Refunds

• Products are generally non-returnable and non-refundable due to their handmade and organic nature.
• However, limited refunds may apply in specific cases for consultations or if the wrong/damaged item is received.
  🔗 Refund & Return Policy

8. Limitation of Liability

Hridaya is not liable for:

• Individual reactions to natural products
• Health issues caused by misuse of products or recommendations
• Any direct or indirect damages arising from the use of our site, products, or services

9. Privacy Policy

Your personal information is collected and used according to our Privacy Policy.
🔗 Privacy Policy

10. Modifications to Terms

We may revise these Terms at any time. Continued use of the site following changes means you accept the updated terms.
🔗 Terms & Conditions

11. Governing Law

These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Kutch, Gujarat.

12. Contact Information

Have questions or concerns?

Customer Support
🌿 Email: hridayaforhealth@gmail.com
🌿 Phone: +91 79904 92520
🌿 Address: Bhudia Vadi Seri No. 5, Vishal Nagar Junavas, Madhapar Kutch, Gujarat – 370020
🌐 Website: https://the-hridaya.com