Effective Date: April 12, 2025
Website: https://the-hridaya.com
At Hridaya, we offer handcrafted organic cow dung-based lifestyle products and Ayurvedic consultation services with care, purity, and authenticity. Given the unique nature of our offerings, we maintain a clear and honest refund and return policy.
🛍️ Products – No Returns or Refunds
All physical products are non-returnable and non-refundable.
Why?
- Products are handcrafted from natural cow dung
- Each item is made to order and one-of-a-kind
- We maintain strict hygiene, authenticity, and sustainability standards
🔸 Minor variations in texture, color, or size are natural and not considered defects.
📦 In Case of Damage or Wrong Product
Please contact us within 12 hours of delivery if your order is:
- Damaged
- Incorrect
- Incomplete
📩 Email: hridayaforhealth@gmail.com
Include:
- Order ID
- Clear photos of the issue
✅ If verified, we’ll offer a suitable resolution, which may include a refund or replacement, based on the situation.
Refund Timeline:
If approved, refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
🧘♀️ Consultation Services – Limited Refunds
Consultation bookings are non-refundable by default. However, we may issue a refund in specific cases such as:
- Technical issues during booking
- Rescheduling or cancellations initiated by our team
- Duplicate payments or payment gateway errors
💡 To cancel or reschedule a consultation, please inform us at least 12 hours in advance.
Refund Timeline for Consultations:
If a refund is granted, it will be processed within 5–7 business days to your original payment method.
💬 Need Help?
We’re here to support you.
Customer Support
🌿 Email: hridayaforhealth@gmail.com
🌿 Phone: +91 79904 92520
🌿 Address: Bhudia Vadi Seri No. 5, Vishal Nagar Junavas, Madhapar Kutch, Gujarat – 370020
