Effective Date: April 12, 2025
Website: https://the-hridaya.com
At Hridaya, we offer handcrafted organic cow dung-based lifestyle products and Ayurvedic consultation services with care, purity, and authenticity. Given the unique nature of our offerings, we maintain a clear and honest refund and return policy.
🛍️ Products – No Returns or Refunds
All physical products are non-returnable and non-refundable.
Why?
- Products are handcrafted from natural cow dung
- Each item is made to order and one-of-a-kind
- We maintain strict hygiene, authenticity, and sustainability standards
🔸 Minor variations in texture, color, or size are natural and not considered defects.
📦 In Case of Damage or Wrong Product
Please contact us within 12 hours of delivery if your order is:
- Damaged
- Incorrect
- Incomplete
📩 Email: hridayaforhealth@gmail.com
Include:
- Order ID
- Clear photos of the issue
✅ If verified, we’ll offer a suitable resolution, which may include a refund or replacement, based on the situation.
Refund Timeline:
If approved, refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Replacement should be raised within 24 hours and the replaced product will be delivered within 5-7 days
🧘♀️ Consultation Services – Limited Refunds
Consultation bookings are non-refundable by default. However, we may issue a refund in specific cases such as:
- Technical issues during booking
- Rescheduling or cancellations initiated by our team
- Duplicate payments or payment gateway errors
💡 To cancel or reschedule a consultation, please inform us at least 12 hours in advance.
Refund Timeline for Consultations:
If a refund is granted, it will be processed within 5–7 business days to your original payment method.
💬 Need Help?
We’re here to support you.
Customer Support
🌿 Email: hridayaforhealth@gmail.com
🌿 Phone: +91 79904 92520
🌿 Address: Bhudia Vadi Seri No. 5, Vishal Nagar Junavas, Madhapar Kutch, Gujarat – 370020